Keep users informed during every outage
Create incidents, post real-time updates, and resolve issues — all reflected instantly on your public status page.
Fix deployed. Monitoring for stability before marking resolved.
Root cause identified: database connection pool exhaustion. Deploying fix now.
We are investigating reports of API errors (HTTP 503). Our team is on it.
The incident management workflow
From detection to resolution in 6 steps.
Detect
Uptime monitoring detects a failure, or your team reports an issue manually.
Create Incident
One click to create an incident. Select affected services and severity level.
Communicate
Status page updates in real-time. Subscribers notified via email, Slack, webhooks.
Update
Post progress updates as you investigate and fix. Users see the timeline live.
Resolve
Mark resolved. Automated "all clear" notification sent to all subscribers.
Post-Mortem
Document what happened and how you fixed it. Builds long-term trust.
Incident management features
Real-Time Updates
Status page updates live as you post incident updates. No page refresh needed.
Severity Levels
Minor, major, or critical — communicate the right urgency to your users.
Scheduled Maintenance
Plan maintenance windows with advance notice on your status page.
Subscriber Notifications
Users subscribe to your status page and get automatic incident emails.
Slack & Webhook Alerts
Push incidents to your team Slack channel or custom webhook endpoint.
Incident History
Full timeline of past incidents, resolutions, and post-mortems.
Why incident communication matters
of users say transparent outage communication makes them MORE likely to stay.
faster incident resolution when teams have structured communication workflows.
fewer support tickets during outages when a status page is available.
Get Incident Communication Best Practices
Templates, workflows, and tips for keeping users informed during outages.
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Frequently Asked Questions
What is incident management?
Incident management is the process of identifying, communicating, and resolving service disruptions. StatusOwl provides tools to create incidents, post real-time updates to your status page, and notify affected users automatically.
How do I create an incident in StatusOwl?
From your dashboard, click "Create Incident," select affected services, choose severity (minor/major/critical), and write your initial message. It goes live on your status page instantly.
Can I post updates during an incident?
Yes. Add as many updates as needed — investigating, identified, monitoring, resolved. Each update appears in real-time on your public status page, and subscribers get notified.
How are users notified about incidents?
Users who subscribe to your status page get instant notifications via email. Pro and Business plans add Slack, webhooks, and RSS feed support.
Can I schedule maintenance windows?
Yes. Create scheduled maintenance events with start/end times. They appear on your status page in advance, so users know when to expect downtime.
Does StatusOwl integrate with PagerDuty or Opsgenie?
Business plan includes PagerDuty and Opsgenie integrations, so incidents from your on-call rotation can automatically create StatusOwl incidents. Pro plan supports webhooks for custom integrations.
More Free Tools from StatusOwl
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